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I never got my wig and I paid 200 for it

I received an all natural coloured wig and not the ombre blonde wig as advertised. It's been 5 dayd and several emails sent and no one has contacted me to sort the issue out. I've been using this company for 4 yrs and this is our first bump in our friendship. I'm very disappointed with the lack of communication.

My first time ordering from this company and I was a little nervous. but I must apologize. The person working with me was very loyal to their word. She told me that my order was out of stock and when it becomes available she will sent it to me. Well it took a little while but she delivered on her promise. I'm very satisfied and will be ordering again thank you so much

How does a person get in touch with this company I've been trying for the last couple of days